> PDA >VALUE-ADDED SERVICES PROVIDED BY DPDOs :-
FOR DISBURSEMENT OF PENSION TO DEFENCE PENSIONERS
Standard (Time Frame)
2. Automatic authorisation of increased Dearness
Relief instalments on pension.
3. Issue of Duplicate
Pension Certificate in case of loss or completion thereof.
4) Payment of arrear claims of pension including
pensioner is entitled to receive DCRG, CVP & Pension from the month
following the date of his retirement.
1.The pensioner is entitled to Dearness Relief on
pension as well as increased DR instalments announced by the Govt. from
time to time.
pensioners who have retired from a Group ‘A',Commissioned Officer post
are not entitled to Dearness Relief on pension.
pensioner of other categories is entitled to get Dearness Relief on
pension subject to production of a Certificate from his re-employer
stating that he was not holding a Group ‘A’,Commissioned Officer’s
post before his retirement, his pay on re-employment has been fixed at the
minimum of the scale and no part of his pension has been taken into
account for fixation of pay.
1.) The pensioner is entitled to obtain a duplicate
PC from the DPDO on loss/ completion. In case of loss, duplicate PC will
be issued on producing a copy of FIR alongwith Rs. 1/- as fine.
2) Duplicate PC in First-pension cases is to be
issued by Pension Sanctioning Authority concerned.
3) In case of completion of PC, duplicate PC will
be issued free of cost on return of completed PC to the DPDO.
A pensioner is entitled to the payment of
time-barred arrear claims if the sanctioning authority is satisfied that
there was no neglect to draw pension. Application for time-barred arrear
claims may be submitted by the pensioner on form IAF-(CDA)-651. Powers of
the DPDO to sanction time-barred arrear claims are as under :
and their families upto 5 years from the last payment.
ii)Commissioned officers, Civilians and their families upto 3 years from the last payment.
In case of non-drawal of even 1st pension DPDO can sanction arrear claims upto 1 year only. CDA(PD) will accord sanction for all claims beyond above limits. PCDA(P), Allahabad will give sanction where the pensioner has changed his nationality.
1.Call letter for 1st pension will be
issued by DPDO within one week of receipt of PPO in his office.
2.Payment will be made to the pensioner on the date
mentioned in call letter subject to submission of documents mentioned in
the call letter.
3.Monthly pension cheques will be despatched by 25th
of each month to the banks for credit by the last day to the pensioners’
accounts by Bank. (For March, pension credit will be operated on the 1st
working day of April.)
4. Monthly pension will be paid in cash in the first week of the following month to cash pensioners.
5.The dates for cash pension will be displayed in advance on the Notice Board of the DPDO _
instalment is payable in the month following the month of issue of Govt.
orders for increase. Increase in DR generally is given twice a year
through the Pension Schedules for April/May and for Oct./Nov.(Subject to
issue of Govt. orders).
PC will be issued on the same day if held in stock by the DPDO, if out of
stock, it will be sent to the pensioner by Regd. Post within one month of
2. In case duplicate
P.C. is to be issued by the PSA concerned, the same will be issued within
two months of applying.
Time within which time-barred claims will be passed
(subject to the fulfilment of all conditions and completion of all
formalities by the pensioner) :-
1.) Where DPDO is the sanction authority – 10
days from the date of submission.
2.) Where CDA(PD) is the sanctioning authority 45
days from the date of submission.
3.)Where PCDA (P), Allahabad is the sanctioning
authority (nationality change cases) – 60 days from the date of
Time Arrears Claim including time-barred LTA Claims.
of Commuted portion of pension.
Acceptance of Life Certificates: from reemployed pensioners in lieu of personal identification.
identification of pensioners.
of family pension in joint notification cases.
of pension on receipt of Corrigendum PPOs.
death of a pensioner, his nominee/legal heir is entitled to receive Life
Time Arrears of the deceased pensioner. In case of NBS pensioners, LTA
will be paid to the legal heir of the pensioner by bank on applying on
case where the deceased pensioner’s NBS account has already been closed
and in case of Cash pensioners, LTA Claim will be submitted by DPDO on
receipt of application form IAF(CDA)-652 from the legal heir of the
of the DPDO to sanction L.T.A. Claims :
Commissioned Officer, their families, civilian pensioners and their
families - upto 1 year from the date of Pensioner’s death.
PBOR, their families and Gallantry awardees and their heirs –
upto 3 years from the date of death of pensioner’s death.
has full powers of sanction beyond the above limit.
Allahabad is the sanctioning authority in case of PBOR & their
families where the name of the deceased pensioner has been struck off the
pension establishment for non drawal of pension for more than 3 years.
pensioner is entitled to restoration of commuted portion of pension after
15 years from the date of the reduction of pension becomes effective on
commutation . The pensioner may apply to the DPDO in the prescribed form.
re-employed in any Govt., Public Sector Under-taking, Bank, etc. is
authorised to submit a Life Certificate signed by his re-employer instead
of appearing before the DPDO personally for identification. Such Life
Certificate must be sent by Registered Post.
pensioner is required to appear before the DPDO for identification once in
a cycle of 12 months to give proof of his existence. He/she is required to
bring his/her Discharge Certificate and/or
Pension Certificate with him/her.
pensioners are entitled to receive pension from the date following the
date of death of service/superannuation
pensioner. Pension to family pensioners will be resumed in joint
notification cases by the DPDO on production of death certificate
of the original pensioner. In case of non-joint notification cases, the
family pensioner has to apply to the PSA through Record Office/Head of
Office for issue of family pension PPO.
pensioner is entitled to revision of his pension from the date of effect
mentioned in Corr. PPO issued by Pension Sanctioning Authority.
within which LTA claim will be passed (subject to the fulfilment of all
formalities by the legal heir of the deceased pensioner):
Where DPDO is the sanctioning authority – 10 days from the date of
Where CDA(PD) is the sanctioning authority – 45 days from the date
Where P.C.D.A.(P), Allahabad is the sanctioning authority – 60 days
from the date of submission.
portion of pension will be restored within two months of date of
application by the pensioner.
a Life Certificate is received by the DPDO within 2 months from the date
of last identification /date of last Life Certificate, pension will not be
pensioner will be identified within one hour of registering his name with
the identification/enquiry clerk.
to family pensioner will be resumed within one month from the receipt of
death certificate of the original pensioner in joint notification cases
subject to completion of all other formalities by the family pensioner. In
non-joint notification cases, pension will be paid within one month of
receipt of PPO from the PSA.
pensioner’s entitlement will be revised within one month of receipt of
Corr. PPO by the DPDO.
Transfer of Pension Account :to other DPDO,
Public Sector Bank or Treasury.
facility for L.T.A.
Furnishing of Form 16 to the pensioners regarding payment of Income Tax.
pensioners may submit an application alongwith Pension Certificate to the
DPDO for transfer of their Pension Account to Pension Disbursing Agency of
Civilian pensioner is entitled to release of withheld portion of DCRG
after six months of commencement of pension.
pensioner can nominate his heir for claiming his Life Time Arrears after
pensioner is entitled to get Form 16 from the DPDO in case of Tax
deduction at source from pension.
one week of submission of application.
portion of DCRG to be released after 6 months of commencement of pension
without any application from pensioner.
entered in DPDO’s record within 10 days of receipt of the requisite
application in the prescribed form.
16 to be provided in the month of April every year on demand.
It will be our endeavor to adhere to the service standards mentioned
above. However, in case of any problem or deficiency in service, the pensioners
are requested to meet the DPDO In-charge, if they are not satisfied with the
services of the DPDO, they may write to the Grievance Officer i.e. Zonal
Officer(PD), whose address is displayed on the Notice Board of the DPDO.
They may also write to JCDA(PD), office of the CDA(PD), Ayudh Path,
Meerut Cantt, who is the Chief Grievance Officer for the Organisation of CDA(PD),
All the pensioners are requested to refer to the Guidelines for the
pensioners displayed on the Notice Board for further guidance.
The pensioners are requested to see the Enquiry Clerk for further
All types of pension disbursement related application forms are normally
available with the Enquiry Clerk. A copy of relevant application form can be
obtained from him free of charge.
is necessary that Defence Pensioners are treated with consideration and care is
taken to prevent delays and inconvenience when they visit the PDAs for receiving
of New Banking Scheme ( N.B.S.):
The Scheme which was introduced in the DPDOs in 1983-84, has not only
test of time, but has been improved over the years with lots of simplification
of procedures and better services for the pensioners.
This N.B.S. Scheme overscores other similar schemes. The basic documents,
i.e. PPOs and Discriptive Rolls etc, of the pensioners are held in the office of
the DPDOs. The scheme is optional for the pensioners and not mandatory.
The Scheme envisages opening of a Savings Bank Account by the pensioner
in any of the Public Sector/Gramin Banks of his choice. Due to availability of
the documents of the pensioners with the DPDOs the revision of the pension is
identification of pensioners:
In regard to annual identification of a pensioner, which is mandatory under the
pension rules, the pensioner does not have to visit the NBS bank branch for this
normally comes to the DPDOs office for his identification and in
almost 80% of cases, the DPDOs organise identification camps in nearby stations,
where there is concentration of pensioners.
In any case, the pension can not be stopped by the NBS
bank branches, unless authorised by the concerned DPDOs. Bank related
problems of the pensioners are sorted out with the help of the DPDOs.
adjustment and disbursement of dearness relief is very fast
in respect of the DPDOs where the computerised NBS schedules/cheques are
sent to the bank branches either in the same or in the next month of
announcement of the dearness relief by the Government.
As result of a recent effort of the Department,
the DPDOs are issuing monthly pension cheques by the 21st of
the month so as to ensure that the pensioners’ accounts are credited by the
last day of the month.
revision of pension:
As regards the adjustment of the Corr. PPOs are concerned, our EDP Centres are
getting Corr. PPOs from the PCDA (P), Allahabad through magnetic media and
sending the print out
of the Corr. PPO
to the DPDOs, who
normally adjust the Corr. PPO in the same or the next month.
transfer of account :
Another advantage of the NBS scheme is that transfer of account from one
bank to another under the same DPDO is very fast and does not involve the
transfer of any document.
for the pensioners:
Every DPDO is having an Inquiry Clerk who is always accessible to the
Inquiry Clerk not only gives the latest information on the pension
orders/rules/procedures, as promulgated by the Govt. of India or the PCDA (P),
Allahabad, apart from supplying the pensioners with the requisite formats of
certificates/forms etc., as required under the Pension Regulations/Rules.
on pension in DPDOs :
The DPDO is perhaps the best pension disbursing authority,
rich in the knowledge and application of the same in respect of
the complicated pension related rules/procedures as well as its sanction
The Officers and staff are in a position to guide the pensioner as to how
to get his actual entitlement sanctioned and disbursed.
They are also in a position to give clarification to the pensioners to
the real satisfaction of the pensioners.
The other pension disbursing agencies do not give the priority to pension
disbursement since they have priorities other than pension disbursement also,
unlike the DPDOs where the only priority is disbursement of the pension to the
the spot redressal of the pensioners’ grievances
There are two types of Pension Adalat systems where the grievances of the
pensioners are settled on the spot.
One is called the “Regular Defence Pension Adalat”, where the
representatives from PCDA (P), Allahabad, DPDOs concerned, Public Sector Banks
as well as representatives from the Min of Defence/Army HQrs form the Adalat
Committee for redressal of the pensioners’ grievances.
This type of Adalat is held about five to six times during a financial
year. The second type of Adalat, which is of a recent origin, is called
“Mini Pension Adalat” and is held in every DPDO at least once in a
financial year. These” Mini Pension Adalats” are organised by CDA (PD)
Meerut and CDA Chennai, and also are attended by the representatives from the
PCDA (P) Allahabad, Zila Sainik Board, Local NBS bank branches, Local Pensioners
This system of” Mini Pension Adalat” started in the Department with
effect from July, 2000 and has been found to be extremely successful in so far
as the settlement of the pensioners’ grievances on the spot, is concerned.
computerisation system in DPDOs:-A
Personal Computer (PC) based Distributed Data Processing (DDP) system is being
introduced in every DPDO. The NPDS schedules will be processed and printed in
the DPDO's office on the PCs. With this system discrepancies found in the
pension accounts can be corrected without any delay by the DPDO. Trial project
on DDP system was introduced in DPDO Brar square w.e.f. sept. 1999.The project
has been found successful. The same is therefore being introduced in other
future, a monthly statement of account in respect of each pensioner could also
be generated in the PC and supplied to the pensioners, thereby ushering an era
of Total Quality Management.
All the DPDOs prominently display in their offices the names of the
grievance officer i.e. the Zonal Officer and Chief Grievance Officer advising
the pensioners to send their representations to them in case they are not
satisfied with the action taken by the DPDOs for redressal of their grievances.
Complaint Control Registers are being maintained by the DPDOs/ZOs(PD).
A Complaint Box has been put up in the DPDOs in which the visiting
pensioners can personally drop their complaints. The complaint box is opened
every evening in the presence of DPDO and all the complaints found therein are
first entered in the Complaint Control Register and action is taken for the
redressal of complaints.
DPDOs invariably issue show-cause notice to the pensioners before
suspending their pension or before effecting any recovery from his pension.
Providing an opportunity to the pensioner to explain his position to the
DPDO acknowledge the complaint received from the pensioner and also keeps
him informed of the progress of his case. Therefore please obtain an
acknowledgement for the complaint given to DPDOs.
Mini Pension Adalats, are held in each DPDO atleast one Mini Pension
Adalat in each DPDO during a Financial year.
An Enquiry Counter has been opened in each DPDO to guide the pensioners
about their entitlements.
DPDOs fix visiting hours for the pensioners during which pensioners can
meet him in person, these are displayed outside DPDO office.
The Token/Slips system is being followed to avoid pensioners standing in
queue and to ensure disposals on ‘First-In-First-out’ basis.