Online Grievance Module for defence pensioners has become operative since 17 Oct 2017. Various steps have been taken to improve the system. Further to make it more user - friendly, a feedback system to monitor satisfaction level as well as quality of disposal has also been implemented; through which a feedback call goes to the complainant. The current status of Pensioner's feedback is as under

Status of Feedback Taken from Pensioners

Total Feedback call made	Complainant is satisfied	Complainant is not satisfied	Call not attended
19477	14465	515	4497