Grievance Redressal Procedures << Previous

  1. Types of Complaints
  2. Methods for Redressal
    1. Through the PGO
    2. Through Pension Adalats
    3. Through this Website
    4. Telephone
    5. List of Contact details of Office Incharge sections
    6. E-Mail
    7. Visit PCDA(P) Allahabad
    8. Write to Us
    9. Write to Director(Pensions), Min. of Defence

Types of Complaints

There are broadly two types of complaints.

a) Relating to grant/revision : For redressal of their grievances relating to pension sanction/revision, individual should first approach his Head of Office/ Record Office from where he retired/discharged , as the claims are initiated by them to the office of the PCDA (P).

Except in the case of Commissioned Officers whose PPOs are sent by PCDA (P) direct to PDAs and they can write to Grant- I Military section.

In case of Air Force Officers and personnel discharged on or after 1.11.85, complaints/grievances may be addressed to DCDA (AF), Subroto Park, Delhi Cantt. as they are the concerned Pension Sanctioning Authorities.

In case of Naval officers/ personnel discharged on or after 1.11.85 the complaints may be addressed to CDA (Navy),No. 1, Cooperage Road, Mumbai-400039 email-id as they are the concerned Pension Sanctioning Authorities.

In case it is informed by your Head of Office/ Record Office that your pension case is pending with Pr. CDA (P), Allahabad, then please quote letter No. and date under which claim has been sent to this office and also quote your original PPO number in case the complaint relates to revision or issue of corrigendum PPO.

b) Complaint relating to payment of pension. In your complaints relating to payment, the following channels may be utilised :

In case the pension is being drawn from Agency for complaint
Treasury/PAO Director of Treasury of that State/Treasury Officer
Public Sector Bank Regional Office of PSB concerned/Manager of the bank branch
DPDO (Please also see details under the Pension Disbursing Agencies list ) CDA (PD) Meerut for Northern DPDOs or CDA -Chennai for four southern DPDOs or to Audit section of PCDA(P) Draupadi Ghat Allahabad
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Through the PGO

a) Public Grievances Officer in the Office of the Pr.CDA(P) Allahabad). The address of PGO is as under:

Shri Sushil Kr. Singh, IDAS, Addl. CDA(P)
Public Grievances Officer (PGO)
Office of the Pr. CDA (Pensions),
Draupadi Ghat, Allahabad - 211014
Phone No.(PBX)- 0532 2622618, 2622698,
Direct phone no.- 2421865

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Through Pension Adalats

Every year, Pr. CDA(P), CDA(PD) Meerut and CDA Chennai hold 4 Defence Pension Adalats in different parts of the country and wide publicity is given for the same in News papers etc.The month and place of the next Adalat will also be displayed under 'What's new' on this Web Site. Any grievance in respect of pension sanction/payment, received by the Pension Adalat Officer is settled in a time bound manner and the pensioner is informed. The pensioner can send his grievances to the nominated , Defence Pension Adalat Officer, Office of the Pr. CDA(P), Allahabad - 211014., if the Adalat is to be conducted by PCDA(P) Allahabad.

All the information relating to the date and venue of the Pension Adalat in the near future will be provided on this Website.

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Through this Website

You can lodge a complaint through this Website. Please click the heading 'Lodge a complaint' on this Website and you will find the form for lodging a complaint. Please fill in all the information mentioned in that format to enable us to reach you soon with a solution to your problems.

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a) You can also ring us up and tell us the problem. The sections dealing with different types of pensions/work are given in a tabular form under the heading 'Organisation Chart' on this Website. You can identify the section and talk to the officer in-charge concerned. Our PBX numbers are :

S.N Officer Name Group Charges Contact No.
1. Sushil Kumar Singh, Addl.CDA Grants Coord, Grants Tech, Grants-3, Grants-4, Old Records, Gts.-PBOR (Rev.), Gts.-PPO Sec, G-1/ Military, EDP(M/S)

2. Navpreet Kaur, DCDA AN, AN/PAY, Cash, Records, D-Section, CSD, DARC, Wet Canteen, Pension Adalat Cell

3. Yashasvi Kumar, DCDA G-1 Civil, Sangam Cell, DPTI (Training Manager), O&M Cell, Inspection Cell,Legal Cell  
4.. Abhishek Singh, DCDA Accounts,Audit, e-audit follow up, Post Audit, CH, Hindi Cell  
4. Himanshu Tripathi, ACDA EDP Centre, Pension Call Centre, Complaint Cell, Comprehensive Pension Package (CPP)/Digitization/Scanning, RTI Cell,Centralized Pension and Disbursement System (CPDS)

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List of Contact details of Office Incharge sections

Click here to view Contact details of Office Incharge

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E-Mail address : cda[dash]albd[at]nic[dot]in

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Visit PCDA(P) Allahabad

If you are planning to visit the Office of the PCDA (P) Allahabad, please do check the information given under 'Visit Allahabad' on this Website. Once you reach PCDA (P) Allahabad, report at the Reception to get yourself guided to the concerned section

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Write to Us

Please do write to us your grievances on the format given below. Our Postal Address is :

Office of the Principal Controller of Defence Accounts (Pensions)

Draupadi Ghat, Allahabad 211014.

The following information is necessary for linking of your case. You can download this form and write to us .


(Lodge complaint Online)

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Write to Director (Pensions), Ministry of Defence

For your grievance you may please write to

Director(Pensions), Ministry of Defence, New Delhi

Phone no. (011)23015609

Mail to

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