Sun, December 04, 2022

a. Regarding Life Certficate of migrated Pensioners from Banks/DPDOs.       b. Important information to SPARSH Migrated Pensioners.       c. Feedback on SPARSH during SPARSH Outreach.       d. Instructions for pensioners migrated to SPARSH for annual life certificate.       e. Important Notice:- Pensioner Migrated on SPARSH       f. List of Pensioners whose Identification is Due on SPARSH, as on 17.10.2022.      


SPARSH - An Introduction

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SPARSH - System for Pension Administration (Raksha)

   SPARSH - Comprehensive Pension Package (CPP), an end to end Online System facilitating and easing every aspect of Defence Pensions from Initiation to Disbursement and more is being launched shortly in phased-wise manner. CPP is envisaged to ensure Right payment to the Right pensioner at the Right time through digital processing of 30 lakh + pensioners.

   The need for SPARSH has been felt to obviate and address the current challenges in the pension sanctioning and disbursement process such as Decentralized solution existing in silos, Manual intervention in processing, Lack of Centralized information for addressing pensioner queries etc. SPARSH will include all the processes and functionalities needed in the Pension processing life cycle i.e. Initiation to Disbursement facilitated through a Single source of Truth.

   The product function of CPP broadly encompasses the following Modules under a single umbrella:

  • Initiation and Sanction
  • Pension Computation and Revision
  • Pensioner Identification
  • Pension Disbursement
  • Budgeting
  • Accounting & Reconciliation
  • Reporting
  • Audit & Control
  • User Management and Adminstration
  • Master Data Management
  • MIS and Dashboards
  • Legal Case Management
  • Dak Management
   The major benefits envisaged to accrue upon implementation of SPARSH are:

  • Timely and correct payment to the pensioners
  • Accurate and real time status of pension budget
  • Multiple channels for pensioners to avail different departmental services
    • Portal
    • Mobile App
    • Service Centres
  • Call Centre
  • Structured and SLA based grievance redressal mechanism
   With an objective of eliminating the very cause of grievances over a period of time.

Further information on : SPARSH (System for Pension Administration (Raksha))

Disclaimer :

  • The information provided on this web site is based on relevant Govt. orders/Army Instructions/Army orders. However, contents of this web site cannot be quoted as authority in any of the correspondence with the office of the Principal Controller of Defence Accounts (Pensions) or with any other organisation.
  • No classified information will be provided or received through this web site.
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