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Grievance Redressal Procedures


  1. Types of Complaints
  2. Methods for Redressal
    1. Through the PGO
    2. Through Pension Adalats
    3. Through this Website
    4. Telephone
    5. List of Contact details of Office Incharge sections
    6. E-Mail
    7. Visit PCDA(P) Prayagraj
    8. Write to Us
    9. Write to Director(Pensions), Min. of Defence

Types of Complaints

There are broadly two types of complaints.

a) Relating to grant/revision : For redressal of their grievances relating to pension sanction/revision, individual should first approach his Head of Office/ Record Office from where he retired/discharged , as the claims are initiated by them to the office of the PCDA (P).

Except in the case of Commissioned Officers whose PPOs are sent by PCDA (P) direct to PDAs and they can write to Grant- I Military section.

In case of Air Force Officers and personnel discharged on or after 1.11.85, complaints/grievances may be addressed to DCDA (AF), Subroto Park, Delhi Cantt. as they are the concerned Pension Sanctioning Authorities.

In case of Naval officers/ personnel discharged on or after 1.11.85 the complaints may be addressed to CDA (Navy),No. 1, Cooperage Road, Mumbai-400039 email-id cdabombay[at]hub[dot]nic[dot]in as they are the concerned Pension Sanctioning Authorities.

In case it is informed by your Head of Office/ Record Office that your pension case is pending with Pr. CDA (P), Prayagraj, then please quote letter No. and date under which claim has been sent to this office and also quote your original PPO number in case the complaint relates to revision or issue of corrigendum PPO.

b) Complaint relating to payment of pension. In your complaints relating to payment, the following channels may be utilised :

In case the pension is being drawn from Agency for complaint
Treasury/PAO Director of Treasury of that State/Treasury Officer
Public Sector Bank Regional Office of PSB concerned/Manager of the bank branch
DPDO (Please also see details under the Pension Disbursing Agencies list ) CDA (PD) Meerut for Northern DPDOs or CDA -Chennai for four southern DPDOs or to Audit section of PCDA(P) Draupadi Ghat Prayagraj
Through the PGO

a) Public Grievances Officer in the Office of the Pr.CDA(P) Prayagraj). The address of PGO is as under:

Dr. (Km) Gurpreet Kaur, CDA(P)
Public Grievances Officer (PGO)
Office of the Pr. CDA (Pensions),
Draupadi Ghat, Prayagraj - 211014
Phone No.- 0532 2421867


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Through Pension Adalats

Every year, Pr. CDA(P), CDA(PD) Meerut and CDA Chennai hold 4 Defence Pension Adalats in different parts of the country and wide publicity is given for the same in News papers etc.The month and place of the next Adalat will also be displayed under 'What's new' on this Web Site. Any grievance in respect of pension sanction/payment, received by the Pension Adalat Officer is settled in a time bound manner and the pensioner is informed. The pensioner can send his grievances to the nominated , Defence Pension Adalat Officer, Office of the Pr. CDA(P), Prayagraj - 211014., if the Adalat is to be conducted by PCDA(P) Prayagraj.

All the information relating to the date and venue of the Pension Adalat in the near future will be provided on this Website.

Through this Website

You can lodge a complaint through this Website. Please click the heading 'Lodge a complaint' on this Website and you will find the form for lodging a complaint. Please fill in all the information mentioned in that format to enable us to reach you soon with a solution to your problems.

Telephone

a) You can also ring us up and tell us the problem. The sections dealing with different types of pensions/work are given in a tabular form under the heading 'Organisation Chart' on this Website. You can identify the section and talk to the officer in-charge concerned. Our PBX numbers are :

S.N Officer Name Group Charges Contact No.
1. Abhishek Singh, DCDA G-1 CIVIL (LEGACY), OLD RECORD OF G-1 CIVIL,SPARSH DEFENCE CIVILIANS, SPARSH ARMY (EXCEPT OFFICERS), SPARSH ACTIVITIES RELATED TO DISBURSEMENT MODULE, BUDGETING & ACCOUNTING MODULE. 0532-2420211
2. Himanshu Tripathi, DCDA SPARSH ARMY (OFFICERS), SPARSH NAVY & SPARSH AIRFORCE, IT&S WING, CORE GROUP: UAT, RULE ENGINE , TECHNICAL GROUP, SIMULATION, INITIATION MODULE, SANCTION MODULE, GRIEVANCE MODULE, SERVICE CENTRE MODULE, ADMIN MODULE, DATA MIGRATION, DIGITIZATION/ SCANNING AND CPDS. 0532-2421868
3. Rajendra Kumar Gupta, ACDA AN,AN/PAY,CASH, D-SECTION, RECORDS SECTION (STATIONERY),O&M CELL, G-1/MILITARY (LEGACY), OLD RECORD OF G-1/MILITARY, GRANTS-2(LEGACY), GRANTS(COORD), GRANTS TECH, GTS PPO SECTION
0532-2421863
4. Vikas M. Moharir, ACDA AUDIT, e-AUDIT FOLLOW UP, POST AUDIT, CH, GRANTS-3 (LEGACY), AND GRANTS-4 SECTION(LEGACY), OLD RECORD OF PBORs GRANTS, LEGAL CELL
0532-2420210

5. Ajay Kumar, ACDA SANGAM CELL, RECORD SECTION(EXCEPT STATIONERY), DPA CELL, ACCOUNTS SECTION, RTI CELL,COMPLAINT CELL,PENSION CALL CENTRE,RAJBHASHA SECTION.  

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E-Mail

 

E-Mail address : cda[dash]albd[at]nic[dot]in



Visit PCDA(P) Prayagraj

If you are planning to visit the Office of the PCDA (P) Prayagraj, please do check the information given under 'contact us' on this Website. Once you reach PCDA (P) Prayagraj, report at the Reception to get yourself guided to the concerned section

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Write to Us

Please do write to us your grievances on the format given below. Our Postal Address is :

Office of the Principal Controller of Defence Accounts (Pensions)

Draupadi Ghat, Prayagraj 211014.

The following information is necessary for linking of your case. You can download this form and write to us .

Write to Director (Pensions), Ministry of Defence

For your grievance you may please write to:

Director(Pensions), Ministry of Defence, New Delhi

Phone no. (011)23015609


Disclaimer :

  • The information provided on this web site is based on relevant Govt. orders/Army Instructions/Army orders. However, contents of this web site cannot be quoted as authority in any of the correspondence with the office of the Principal Controller of Defence Accounts (Pensions) or with any other organisation.
  • No classified information will be provided or received through this web site.
  • The copyright and ownership as regards the domain name, content and web design rest with the Principal Controller of Defence Accounts (Pensions).


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